Last updated: May 2026 | CoastRide Cairns | ABN 72 123 517 615
This policy is provided in addition to your rights under the Australian Consumer Law (ACL).
Under the Australian Consumer Law, you are entitled to a refund or replacement for a major failure, and to have goods repaired or replaced if they fail to be of acceptable quality.
If your product has a major failure, you may choose a refund, replacement, or compensation.
Contact us within 48 hours of delivery via our contact form with your order number and photos. We will arrange a repair, replacement, or refund promptly.
We are not obliged by law to provide a refund for change of mind once the scooter has been assembled and dispatched. Please choose carefully before ordering.
All CoastRide scooters are covered by a 12-month manufacturer warranty provided by Mankeel. In the event of a warranty claim, we will provide you with your original purchase invoice so you can lodge the claim directly with Mankeel. Please contact us via our contact form with photos and a description of the issue and we will assist you through the process.
Approved refunds are returned to your original payment method within 5-10 business days via Stripe.
Use our contact form for all refund and return enquiries.